Asked Questions (FAQs)
What is SelectRx?
SelectRx is a full-service pharmacy that specializes in medication management, providing a simple and safe solution to help manage your prescriptions for free. Through our monthly subscription service, we sort and deliver your medications in an easy-to-use box that includes custom, individualized daily packets and our Customer Care Team provides additional support to ensure you have everything you need to stay on track.
Do I need to call and reorder my box every month?
No, your medication box will be refilled and delivered automatically each month. A SelectRx Care Team member will work directly with your doctor(s) and insurance to renew your prescriptions, but it is very important that you notify us of any changes (such as dosage increases or decreases, discontinued medicines, address changes, etc.), as they may affect your next box.
Do I still need to call my doctor(s) for prescription refills?
No need to call your doctor(s) office to refill your prescriptions. Once you’re enrolled SelectRx’s program, we’ll communicate with your doctor on an on-going basis for all of your prescription needs.
How should I store my medication box?
Your medication box should be stored in a cool climate, away from humidity, and kept in a safe place that you’ll remember so you can take your medications at the appropriate times everyday. The box is not child-resistant and should be kept out of reach of children.
Can I return the medication box?
Just as with traditional prescription vials, in accordance with pharmacy regulations, the box cannot be returned once it leaves the pharmacy.
What happens if I have a medication change?
We’ll be able to manage any medication changes (additions, discontinuations, changes in strength, etc.), but please contact SelectRx immediately upon any prescription changes so we can properly communicate with your doctor(s) to make accommodations.
What if I need an antibiotic, short-term medication, or a prescription filled quickly?
If you need an antibiotic, short-term medication, or prescription filled fast, please contact the SelectRx Care Team as soon as you can. We’ll work with you and your doctor(s) to determine the best course of action to get you your medication.
Can you package half tablets in the personalized packets?
Yes. If your prescription is written for a half tablet or if your doctor prescribes a dose that is not made by the manufacturer, SelectRx will package half tablets and/or split dosages as specified by your doctor.
Can you include refrigerated medications in my monthly box?
Yes! We can ship refrigerated medications in temperature-controlled packaging.
What should I do if I’m having an adverse reaction to my medication?
If you are having an adverse reaction that is causing concern, please call your doctor and/or 911 immediately. The pharmacy should be notified once you’re safe. We’ll work with you and your doctor(s) to make appropriate changes to ensure your safety.
How do you ensure my medication is packaged accurately?
Our team of pharmacists combine a thorough manual process and innovative imaging to ensure the accuracy of every pack. If you ever have concerns about your medications, please contact us immediately.
What should I do if I’m concerned about the way my medication appears?
What COVID-19 precautions are you taking?
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