SelectRx Frequently Asked Questions (FAQs)
SelectRx Account Questions
Once you sign up with SelectRx, the immediate next step is to transfer all of your prescriptions to our pharmacy. You can help expedite this process by reaching out to your doctor(s) and/or pharmacy to let them know SelectRx is now your preferred pharmacy. As we start to receive medications from your doctors, a pharmacist will review them for accuracy and potential drug, disease or allergy interactions.
Whether we have one or all of your medications on file, we’ll start coordinating prescriptions to make sure they’re filled at the same time each month. As more medications come in, they will be added to your box. Please note that it could take a couple boxes to get all of your medications into our system, and some may remain in vials instead of your daily packets.
Your personalized SelectRx box will automatically be delivered each month along with any other over-the-counter medications you need. Please note that it may take several weeks to receive your first box. This timeline is dependent on when your doctor submits your prescriptions to us.
Most of the information we gather comes directly from you during your initial signup. After the signup process, we contact your provider and/or previous pharmacy to gather prescription information including the names, strengths, and quantities of your medications, dosing instructions, refills, provider(s), and other pertinent information.
Express Med Pharmacy Services and Simple Meds were both acquired by SelectRx in 2021. As we continue to transition, your invoice may reference one or the other in addition to SelectRx.
We take privacy seriously. You can see our complete Privacy Policy here.
If you need to pause the shipment of your medications for any reason or need to resume shipment of your medications, please contact our customer care team at 1-855-224-1879. You can leave your account paused for as long as you need and you can resume anytime.
To update your doctor(s) information, please contact our customer care team at 1-855-224-1879. It is important to keep this information up-to-date so we can manage your medications properly.
If you have any as-needed medications, we will wait until you contact us that you’re ready to receive them before we ship them to you. You can contact our team at 1-855-224-1879 and we’ll be sure to include your as-needed medication(s) in your next monthly shipment. If you need your medication before then, please be sure to tell the team member you’re working with.
Our team of pharmacists combine a thorough manual process and innovative imaging to ensure the accuracy of every pack. If you ever have concerns about your medications, please contact us immediately.
Please contact us immediately at 1-855-224-1879 if you are concerned about your medication appearance.
Your safety is our top priority and we are following all state, federal and CDC guidelines to protect our patients during the COVID-19 pandemic.
If you’re wanting to speak to a pharmacist, you can contact our team at 1-855-224-1879.
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