No, your medication box will be refilled and delivered automatically each month. A SelectRx care team member will work directly with your doctor(s) and insurance to refill your prescriptions, but it is very important that you call us at 1-855-224-1879. to notify us of any changes (such as dosage increases or decreases, discontinued medicines, address changes, etc.), as they may affect your next box.

No need to call your doctor(s) office to refill your prescriptions. Once you’re enrolled in SelectRx’s program, we’ll communicate with your doctor on an on-going basis for all of your prescription needs.

Your medication box should be stored in a cool climate, away from humidity, and kept in a safe place that you’ll remember so you can take your medications at the appropriate times everyday. The box is not child-resistant and should be kept out of reach of children.

Just as with traditional prescription vials, in accordance with pharmacy regulations, the box cannot be returned once it leaves the pharmacy. If you have any questions or concerns about your box, please feel free to reach out to our team at 1-855-224-1879.

Your medications will be placed in personalized packets that will be labeled what date and time you should be taking them. The packets will be placed in sequential order, making it easier to know when each should be taken. Our clinical team can work with you and your physician to determine the most effective and convenient times to take your medications and the packets will be marked accordingly. Examples of the “times” throughout the day your packets will be marked are: morning, breakfast, noon, lunch, evening, dinner and bedtime.

You may also request to change back to bottles for all your medications at any time. If you have any questions, concerns, or change requests, please feel free to contact our team at 1-855-224-1879.

We’ll be able to manage any medication changes (additions, discontinuations, changes in strength, etc.), but please contact SelectRx immediately upon any prescription changes so we can properly communicate with your doctor(s) to make accommodations.

If you need an antibiotic, short-term medication, or prescription filled fast, please contact the SelectRx care team as soon as you can. We’ll work with you and your doctor(s) to determine the best course of action to get you your medication.

Yes. If your prescription is written for a half tablet or if your doctor prescribes a dose that is not made by the manufacturer, SelectRx will package half tablets and/or split dosages as specified by your doctor.

Yes! We can ship refrigerated medications in temperature-controlled packaging.

If you are having an adverse reaction that is causing concern, please call your doctor and/or 911 immediately. The pharmacy should be notified once you’re safe. We’ll work with you and your doctor(s) to make appropriate changes to ensure your safety.

Our team of pharmacists combine a thorough manual process and innovative imaging to ensure the accuracy of every pack. If you ever have concerns about your medications, please contact us immediately.

Please contact us immediately if you are concerned about your medication appearance.

Most of the information we gather comes directly from you during your initial signup. After the signup process, we contact your provider and/or previous pharmacy to gather prescription information including the names, strengths, and quantities of your medications, dosing instructions, refills, provider(s), and other pertinent information.

Your safety is our top priority and we are following all state, federal and CDC guidelines to protect our patients during the COVID-19 pandemic.

You should receive a new SelectRx box every 30 days, approximately 2-5 days prior to your current box is set to run out of prescriptions.

You can add vitamins and supplements to your SelectRx box. Any vitamins, minerals, or supplements you would like can be packaged with your prescriptions.

We will be in contact with all of your doctors to ensure we have all the information needed to refill all of your prescriptions. Once all of your physicians have made SelectRx your primary pharmacy, we’ll make every effort necessary to sync all of your medications regardless of prescriber.

To get in contact with your doctor(s), we use a combination of phone calls, fax, and e-scribing.

Yes, we are able to send insulin and other diabetes testing equipment. We’ll work closely with you and your provider(s) to ensure we have all the information we need to provide you with the accurate equipment and materials. Please note that while we can bill many insurance providers for test strips, unfortunately we cannot do this for Medicare Part B patients.

No, you do not need to get all new prescriptions. After your initial consultation, we’ll start reaching out to your doctor(s) and current pharmacy to start getting your prescriptions transferred. You can help expedite this process by reaching out to your doctor(s) and/or pharmacy to let them know SelectRx is now your preferred pharmacy. If and when refills are needed, we will contact your doctor(s).

SelectRx can dispense either brand or generic medications based on how your prescriptions are written.

If you get a new prescription, be sure to have your doctor(s) send them to SelectRx. If your new prescription is to be started immediately, we will provide a standard pill bottle with enough of the medication to get you to your next box. At that point, the new medication will be packaged with all of your other medications and supplements in one convenient strip. If the new prescription is not to be started right away, we can wait until your next SelectRx Box is packaged to avoid confusion.

We’re aware that medications can change at any time. In the event of a dose change for one of your regular medications, we can send an interim supply to get you through to your next refill. We will package the new dose in your next SelectRx Box and remove the old one. However, if one of your medications requires frequent dose changes, we may package that medication separately in a standard pill bottle with specific instructions. This will allow you to change your dosing of that particular medication without having to worry about changing the rest of your SelectRx Box.

You shouldn’t have to worry about getting your refills on time, as we work directly with your doctor(s) and insurance to ensure you have sufficient refills before your SelectRx box is packaged. If there is ever any additional action required of you by your provider or insurance, such as a visit to the provider’s office, we will be sure to communicate that with you in a clear and timely manner.